Refund Policy
Last updated: January 2025
Money-Back Guarantee
We offer a 100% money-back guarantee if we fail to deliver your MVP within the agreed timeline. Your satisfaction is our priority.
Refund Conditions
You are eligible for a full refund if:
- We fail to deliver your MVP within the agreed timeline
- The delivered product does not meet the agreed specifications
- You are not satisfied with the final product quality
- Request is made within 14 days of delivery
Refund Process
To request a refund, please contact us at hello@sandror.com with your project details and reason for the refund request. We will review your case within 48 hours.
Processing Time
Approved refunds will be processed within 5-7 business days back to your original payment method.
Partial Refunds
In cases where partial work has been completed and accepted by the client, we may offer partial refunds based on the work completed.
Non-Refundable Services
The following services are non-refundable:
- Consulting hours that have been utilized
- Third-party service costs (hosting, domains, API keys)
- Work completed and approved by the client
Contact Us
For refund requests or questions about this policy, contact us at hello@sandror.com